Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.Ĭlick the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal. In Windows, search for and open Control Panel. NOTE:ĭo not disconnect the printer from the network when uninstalling the software.ĭisconnect the USB cable from the printer, if necessary. Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. Step 1: Uninstall and reinstall the printer software Is there any error message when you try to scan to PC? Have you installed the full-featured software for your printer on the PC? If the issue persists, follow the steps below. Resolve HP scanning issues using our HP Print and Scan diagnostic tool- HP Print and Scan Doctor For Windows PC. This is so Welcome to HP Support Community! Come on HP, you can't blame it on it being an old printer this time. I did the "turn it off and on again" thing. The first did not work, and the second pretty much defeats the purpose of having the function in the first place, and one of the reasons I purchased a new printer!!! but it wouldn't let me do the above because a dialog box popped up saying "Scan to Computer is currently unavailable" and gave me 2 options. Click Manage Scan to Computer once again, check the bottom box and enable the feature, then check for any difference.Uncheck the bottom box to start the feature with Windows, then click the Disable button and close that dialog. #DISPLAY DRIVER UNINSTALLER DOWNLOAD VERSION 15.5.0.0 PRO#
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